create ticket (number=char16, status=char16, scope=char16, site=char16, line=char16, source=char16, t_type=char16, t_priority=char16, close_code=char16, owner=char16, opened=abstime, closed=abstime, res_time=char16, p_start=char16, p_end=char16, l_update=abstime, next_alarm=char16, contact=text, problem=text, action=text, add_info=text)